This course provides students the key tools
to analyze and improve business processes in
organizations, with an emphasis on the service
sector. This is achieved by bringing together key
ideas from the fields of information systems,
business analytics, and business process design
and management. The course introduces the
fundamental types of information systems, including
enterprise-wide systems (ERP, SCM, CRM), and
the basic principles of supporting business strategy
with Information Systems. The students will learn
how to use information systems to support their
organization’s business processes, and how to use
business analytics and business process modeling
techniques to inform key decisions during Business
Process Re-engineering. The students will be
introduced to different business analytics systems
in fields such as marketing, retail, supply-chain
management, e-commerce, etc. and will learn how
to measure business process performance through
appropriate metrics and frameworks (e.g. the
Balanced Scorecard approach)
Outcome: Not Provided
